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UPDATE: MON 2 NOVEMBER 2020 - MUSEUM IS NOW CLOSED We're sorry to announce that the Museum is now closed once more, in line with government guidance. We will continue to share fascinating animal facts, craft activities & research info via our blog & on social media – so please do join us there.

Ticket booking and opening times (UPDATE: MON 2 NOV 2020 - MUSEUM IS NOW CLOSED)

Booking your ticket (UPDATE: MON 2 NOV 2020 - MUSEUM IS NOW CLOSED)

You will need a pre-booked, timed ticket to enter the Museum. Tickets to the Museum are FREE.  

 You can book your free tickets HERE (UPDATE: MON 2 NOV 2020 - MUSEUM IS NOW CLOSED)

 Tickets will be emailed to you and must be presented on arrival at the Museum. 

Opening Times (UPDATE: MON 2 NOV 2020 - MUSEUM IS NOW CLOSED)

Our opening times will be restricted to three days per week. From Thursday 24 September, the Museum will be open Thursday-Saturday.  Please check our website regularly as this is subject to change at short notice.

  • Tickets are released each Thursday for the following week. The first set of tickets will be released from Thursday 17 September 2020, for visits from Thursday 24 September onwards.
  • Each visitor will need their own ticket (including children).
  • Each ticket is for a maximum 90-minute time slot. 
  • Please arrive no more than five minutes before the start of your time slot as we don’t have much space for queuing.
  • To guarantee entry, please arrive during the first 30 minutes of your time slot.
  • At the end of your time slot the Museum will close for cleaning – all visitors must leave by the end of their allocated time.
  • If you are feeling unwell or have had recent contact with someone displaying symptoms of COVID-19, please delay your visit.  

When you book a ticket, we will need your contact details so that we can let you know if we need to close the Museum at short notice, or if it is otherwise necessary to contact you about your visit for NHS Test and Trace purposes.

The Museum welcomes family visitors warmly. Children, however young, as well as adults get a great deal out of their visits but please note that children under 11 must be accompanied by an adult.

 

 

What to expect at the Museum

We're Good To Go (UPDATE: MON 2 NOV 2020 - MUSEUM IS NOW CLOSED)

The Museum of Zoology has been awarded the Visit Britain We’re Good to Go Industry Standard mark. This means we have followed government and industry COVID-19 guidelines, have a Risk Assessment in place and a process to maintain cleanliness and aid social distancing.

Face-coverings and hand-cleaning

  • Our staff and volunteers will be wearing visors or face-coverings for everyone's safety, and we require our visitors to do the same.
  • Please use the hand-sanitiser available on arrival and throughout the Museum.

 

Access Information

The Museum is accessible via a ramp and can be visited step-free. Small foldaway stools are available to borrow if you are unable to walk around the Museum without a periodic rest and as long as social distancing rules are observed. Full access information

There is a lift between the Upper and Lower Galleries. Please only use the lift if you cannot use the stairs. Only one household or social bubble at a time can use the lift.

Taking photographs and drawing in the Museum

Photographs

Visitors are welcome to take and share photos for non-commercial purposes. Anyone wishing to take photos for purposes with commercial potential must contact the Museum in advance.

Photography may be prohibited for some temporary exhibitions, please ask a volunteer or member of staff if unsure.

The use of tripods, selfie sticks, external flashes, lighting are not permitted within the Museum.

Visitors are not permitted to film other visitors (except their own friends and family, with their permission).

Production companies interested in using the Museum as a filming location should contact the Museum. Please note that filming is not permitted during public opening hours.

Drawing 

Unfortunately we cannot allow drawing in the Museum at the moment. 

One-way route

One-way route

  • We have implemented a one-way route through the Museum, so you will be able to see all our specimens in a safe, relaxed way.
  • To make it easy to stay apart from other groups, we have marked boxes on the floor. All you need to do is keep one whole box empty between the first person in your group and the last person in the group ahead of you.

Please keep checking

The situation may change at short notice, and we will be following the latest government guidelines at all times, so please check back here before your visit for the most up-to-date visitor information.

Other things during your visit

  • Our team will be there to welcome you when you arrive at the Museum entrance, and to help you in the galleries. 
  • Our toilets will be open and cleaned regularly.
  • Free trails will be available, please check back for details nearer your visit. Currently our Explorer Packs will not be available to borrow.
  • You can download a map of the one-way routes around the galleries.  
  • Unfortunately, we cannot allow visitors to stop for drawing in the galleries, as this will hold up the one-way system. 
  • If you feel unwell at any stage during your visit, please alert a member of staff immediately so we can assist you. 

Museum Trails

If you are visiting the Museum with young children, why not download our Rainbow of Colour trail to print out and bring with you? It will keep the children entertained as they look for all the colourful specimens in the Museum, and they can even use it in the garden or any outdoor space too. Our Highlights Trail is ideal for adults and families wishing to find out more about some of the animals on the new one-way routes.

Museum of Zoology Gallery Map

Please download your Gallery Map here, showing the one way routes around the Museum.

Cambridge Safari Trail

The streets of Cambridge are filled with animals, and we are not talking about the pigeons in Market Square or the cows on Midsummer Common. In the stonework of the colleges, wrought iron gates and sculptures around town, there are countless creatures just waiting to be found by eagle-eyed visitors. This was the inspiration behind the Cambridge Safari - a trail developed by the Museum of Zoology highlighting the animals in the architecture of the city centre. See if you can find the camel in Market Square, the scallops on Trinity Street, or the owl near John Lewis. One animal that pops up again and again is the lion. From the stone lions guarding the Fitzwilliam Museum, to college crests, and above the entrance to the Lion's Yard shopping centre, you can find a whole pride in Cambridge. The animals in the trail are just the beginning - we would love to know if you have spotted any others as you walk around Cambridge.

Donations

If you are able, please consider making a donation to the Museum, Your support, of any amount, is enormously appreciated as it will help to secure our future and enable us to continue to offer: free education and outreach sessions and help us to ensure that entry to the Museum remains free. You can donate online here  Thank you.

Museum Shop

Our shop will be open selling a wonderful range of zoologically themed items in the Whale Hall. Please take the opportunity to visit the shop at the beginning or middle of your visit to avoid congestion as people are leaving the Museum. 

The shop will be taking contactless/card payments only. Please avoid touching items you do not wish to purchase. 

Whale Café

The Whale Café is currently closed. Food and drink are not allowed in the galleries so please do not bring your own.

Lockers

We have had to close our locker-room, so please limit what you bring with you.

If you feel unwell

If you are feeling unwell, or have had recent contact with someone who is displaying symptoms of Covid-19 please delay your visit. You can find out more about the current government guidelines on the gov.uk website.

Highlights Tour

If you can't make it into the Museum - you can still have a look around at some of our highlights, with zoology students Josh and Seth. 

How to find us

Take a look at a map here

The Museum is located on the New Museums Site, right in the heart of Cambridge City Centre. Enter the site through the Pembroke Arch on Downing Street. Entrance to the Museum is via the Whale Hall, which has a step free access.

By car: There is no visitor parking. The nearest car park is the multi storey Grand Arcade car park, the entrance is on Corn Exchange Street. Cambridge City Centre is served by several Park and Ride sites, all of which have large car parks. For information about Park and Ride sites, please click here. http://www.cambridgeparkandride.info/

By bus: The museum is a 5 minute or 500 metre walk from the main bus station at Drummer Street. For more information please see https://www.cambridgeshire.gov.uk/residents/travel-roads-and-parking/buses/bus-timetables/

By train: Cambridge Station is a 20 minute or 1.1 mile walk from the museum. Trains run frequently to London Kings Cross (55 minute journey time).  Taxis and buses run frequently from the station to the city centre.

For more information please see http://www.nationalrail.co.uk/

Contact Us

If you do not have access to the internet to book admission tickets online please contact us:

Email: umzc@zoo.cam.ac.uk

Telephone: 01223 336650

Museum of Zoology, Downing Street, Cambridge. CB2 3EJ