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  • FAQs

Frequently Asked Questions

How do I book a session?

For our learning sessions, please complete one of our enquiry forms. We will then check availability before we confirm your booking.

To book a visit to the Museum, please complete one of the forms below. Once completed, submit the form and one of the Museum team will contact you directly to discuss your requirements.

Type of institution: 

What to tell us on your enquiry form

We use our enquiry form to design learning experiences aligned with your objectives and to ensure that we have staff and volunteers on hand to support your work with expert knowledge.  Please complete the ‘what you would like to include in your visit’ section as fully as possible.

What do we need to do before our visit?

To ensure you have a safe and enjoyable visit, we recommend you include any queries with your enquiry form so that we can help you plan your time with us.

What should we do when we arrive?

On arrival, please sign in at the reception desk, where one of our staff will help you, and will provide directions to the lunchroom if you have made a booking.

Do all groups have a lunchtime slot?

We have a dedicated space which is bookable between 12.30 and 1 or 1 and 1.30.  Please indicate on the enquiry form if you wish to book the lunchroom.

How can the Museum of Zoology support children with additional needs?

We want to provide all members of your group with an enjoyable and inclusive visit. Please inform us prior to your visit if there are children with additional needs in your group.  If you have adults supporting children on a 1:1 basis, they should be in addition to the minimum number of required adults (see group size and adult requirements).

The Lower Gallery is accessible by lift.  The Mezzanine Gallery can only be reached via the stairs, but an access point is provided, showing the content of the gallery. Accessible toilets are available. Please see our Access information for further details.

What ratio of adults to children is required?

Group Size Ratio
Early Years
and Foundation  
15 1 adult to every 4 children
KS1/2 32 1 adult to every 6 children
KS3/4/Post 16 40 1 adult to every 15 children

Any adults needed to support children on 1:1 basis are in addition to the minimum requirement for the visit.

Where do I find further Museum resources?

Material to support learning and research is available on our Learning Resources page.